Privacy Policy

1. Introduction

Welcome to Collab.

Collab is a social networking and communication platform operated by BEYOND PLATFORMS COMPANY LIMITED (“Collab,” “Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use the Collab mobile application, our website, and related services (collectively, the “Services”).

By using Collab, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will separately request your consent before processing personal information.

Our handling of personal information is subject to applicable data protection laws, including Thailand's Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

2. Information We Collect

We collect personal information based on how you interact with Collab, the features you use, and the permissions you provide.

2.1 Account Information

When you register or use a Collab account, we may collect:

• Username and display name

• Email address

• Date of birth or age information

• Profile picture

• Profile biography and interests

• Login credentials and authentication information

• Account preferences and settings

Some information is necessary to create and maintain your account. Other information is optional.

2.2 Profile and User-Generated Content

When you create, upload, publish, or share content through Collab, we may process:

• Posts, photographs, videos, and captions

• Comments, reactions, and interactions

• Public profile information

• Content visibility settings

• Other materials voluntarily submitted to the platform

Information you choose to make public may be accessible to other users according to the relevant privacy settings.

You should avoid publishing sensitive personal information that you do not wish others to access.

2.3 Messages and Communications

Collab may provide private messaging, voice calls, video calls, and other communication features.

To operate these features, we may process information such as:

• Sender and recipient identifiers

• Message content and attachments where technically necessary

• Message delivery information

• Communication timestamps

• Call connection information and duration

• Technical information needed for communication functionality

The extent of processing depends on the design and operation of each communication feature.

We do not represent that every communication is end-to-end encrypted unless the relevant feature actually supports that protection.

We do not assume that voice or video calls are recorded. Any recording or additional processing must be covered by the actual feature implementation, appropriate notices, and applicable legal requirements.

2.4 Device and Usage Information

When you access Collab, we may automatically collect technical information, including:

• Device model and operating system

• Application version

• Device language

• Internet Protocol (IP) address

• Technical and application identifiers

• Login and access timestamps

• Diagnostic reports and crash information

• Application performance and usage logs

We use this information to maintain functionality, identify technical problems, improve reliability, and protect our Services from misuse.

2.5 Location Information

Certain Collab features may use location information to support location-based functionality.

Depending on the features available and permissions granted, location information may include approximate or precise location data.

Where device permission is required, we will request it through the relevant operating system.

You may disable location permissions through your device settings.

Disabling location permissions may limit the availability of features that require location information.

2.6 Payment and Transaction Information

When you purchase subscriptions, digital features, or virtual points, we may process:

• Purchase and transaction history

• Transaction identifiers

• Subscription status

• Purchased digital products

• Virtual-point balances and transaction records

• Payment confirmation and refund information

Purchases may be processed by third-party payment service providers, including Apple App Store or other supported payment channels.

Payment providers may process your information according to their own privacy policies and terms.

Collab does not require you to disclose your complete payment card information or account passwords through ordinary customer support communications.

2.7 Customer Support and Safety Reports

When you contact us, report another user, or request assistance, we may collect information provided in connection with your request.

This may include account identifiers, descriptions of incidents, supporting screenshots, relevant communications, and other information necessary to investigate or resolve the issue.

We may retain appropriate records of support requests and safety investigations in accordance with applicable law.

3. How We Use Your Information

We process personal information for specified and lawful purposes.

These purposes may include:

1. Creating, maintaining, and managing Collab accounts.

2. Providing social networking and communication features.

3. Enabling users to publish, share, and interact with content.

4. Delivering messaging, voice, and video communication services.

5. Processing purchases, subscriptions, and virtual-point transactions.

6. Providing customer support and responding to user requests.

7. Detecting fraud, spam, harassment, impersonation, and prohibited activities.

8. Protecting accounts, users, and platform security.

9. Diagnosing technical issues and improving application performance.

10. Enforcing our Terms of Service and community rules.

11. Complying with legal obligations and responding to lawful requests.

12. Establishing, exercising, or defending legal claims.

13. Providing additional features or purposes disclosed to users where legally permitted.

Where processing requires consent, we will request the appropriate consent before carrying out that processing.

We will not treat this Privacy Policy as unrestricted authorization to use personal information for unrelated purposes.

4. Legal Bases for Processing

Depending on the information and purpose involved, we may process personal information on the following legal bases:

Contractual necessity: Where processing is necessary to provide the Services requested by users.

Legal obligations: Where processing is necessary to comply with applicable laws or regulatory requirements.

Legitimate interests: Where processing is necessary for legitimate purposes, such as maintaining security, preventing fraud, and protecting our Services, provided that applicable legal requirements are satisfied.

Consent: Where consent is required, including certain optional processing activities.

Other lawful bases: Where permitted under applicable data protection laws.

When processing is based on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Information

We do not disclose personal information to third parties without an appropriate purpose and lawful basis.

We may share information with the following categories of recipients.

5.1 Service Providers

We may engage third-party service providers to assist with:

• Cloud hosting and infrastructure

• Account authentication

• Data storage

• Application performance monitoring

• Customer support

• Security and fraud prevention

• Payment processing

• Communication infrastructure

• Analytics and technical maintenance

Service providers may process personal information only as permitted by applicable contractual arrangements and legal requirements.

5.2 Other Collab Users

Information you publish or intentionally share through Collab may be visible to other users depending on the feature and your privacy settings.

Other users may be able to save, copy, capture, or redistribute information that you share with them.

You should exercise care when disclosing personal information through social or communication features.

5.3 Legal and Safety Requirements

We may disclose personal information where necessary and legally permitted to:

• Comply with applicable laws.

• Respond to valid legal requests.

• Investigate suspected fraud or unlawful conduct.

• Protect the safety and rights of users.

• Protect the security and integrity of Collab.

• Establish, exercise, or defend legal claims.

5.4 Business Transfers

If the Company undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant personal information may be transferred where permitted by applicable law and subject to appropriate safeguards.

6. International Data Transfers

Collab may use infrastructure or service providers operating outside Thailand.

As a result, personal information may be transferred to or processed in other countries.

Where international transfers are subject to legal restrictions, we will implement the applicable requirements and safeguards under relevant data protection laws.

Such safeguards may include legally recognized transfer mechanisms, contractual protections, or other measures permitted by applicable law.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may vary depending on:

• The type of personal information

• The purpose of processing

• Account status

• Transaction and accounting requirements

• Security and fraud prevention needs

• Disputes and legal proceedings

• Applicable regulatory obligations

When personal information is no longer necessary, we will delete, anonymize, or securely dispose of it as appropriate.

Certain records may remain after account deletion where retention is legally required or justified by another lawful basis.

Specific retention periods or applicable retention criteria will be provided in accordance with legal requirements.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

Such measures may include access controls, authentication safeguards, secure infrastructure, monitoring, and other protections appropriate to the risks involved.

However, no internet-based service or electronic storage method can guarantee absolute security.

Users are responsible for taking reasonable steps to protect their accounts, including keeping login credentials confidential.

If you suspect unauthorized access to your account, please contact us through our official communication channels.

Where required by law, we will take appropriate action and provide the necessary notifications concerning personal data breaches.

9. Your Privacy Rights

Subject to applicable law, including Thailand's PDPA, you may have the following rights.

9.1 Right to Access

You may request access to personal information concerning you and obtain a copy where legally applicable.

9.2 Right to Rectification

You may request the correction of inaccurate, incomplete, or outdated personal information.

9.3 Right to Erasure

You may request deletion, destruction, or anonymization of your personal information where legally applicable.

9.4 Right to Restrict Processing

You may request that processing of certain personal information be restricted under applicable legal conditions.

9.5 Right to Object

You may object to certain processing activities where the law provides this right.

9.6 Right to Data Portability

You may request to receive or transfer certain personal information in a legally applicable and technically supported format.

9.7 Right to Withdraw Consent

Where processing relies on your consent, you may withdraw that consent in accordance with applicable law.

9.8 Right to Lodge a Complaint

You may lodge a complaint with the competent data protection authority if you believe your personal information has been processed unlawfully.

To exercise your privacy rights, contact the Company using the information provided in Section 17.

We may request reasonable information to verify your identity before responding to a request.

Requests will be handled within the periods required by applicable law.

10. Account Deletion

You may request deletion of your Collab account through the available account settings or by contacting the Company through an official support channel.

When an account deletion request is received and verified, we will process it in accordance with applicable law and our account deletion procedures.

Deleting an account may result in the loss of access to:

• Your Collab profile

• Account-related content and settings

• Messaging and communication features

• Subscription-related features

• Virtual points and other digital benefits, subject to applicable terms and law

Some information may remain where legally required or otherwise lawfully retained, including relevant transaction records, security records, and information necessary to resolve disputes.

Content previously shared with other users may remain in their possession or in locations outside our control.

Account deletion does not necessarily remove every copy of information previously shared with third parties.

11. Children's Privacy

Collab recognizes the importance of protecting children's personal information.

Users must satisfy the applicable minimum age and eligibility requirements established for the Services.

Where processing children's personal information requires consent from a parent, guardian, or other authorized person under applicable law, we will implement the necessary consent procedures.

We may restrict or disable accounts that do not satisfy applicable age requirements.

If you believe a child has provided personal information in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.

12. Virtual Points and Digital Features

Collab may provide virtual points, subscriptions, and other digital features.

When users interact with these features, we may process information required to:

• Record purchases and allocations

• Maintain virtual-point balances

• Deliver purchased digital services

• Verify transaction completion

• Investigate payment errors

• Prevent fraudulent transactions

• Maintain financial and transaction records

Virtual points and other digital benefits are subject to the applicable Terms of Service and payment-related terms.

This Privacy Policy governs the processing of related personal information. It does not independently establish refund rights, redemption rules, or ownership rights concerning virtual points.

13. Notifications and Communications

Collab may send communications related to:

• Account verification

• Login and security alerts

• Service availability

• Transaction confirmations

• Subscription status

• Account changes

• Important policy updates

• Other essential service-related notices

Where marketing or promotional notifications are offered, we will provide appropriate choices and obtain consent when legally required.

You may manage certain notification preferences through Collab or your device settings.

Some essential service or legal notices may still be sent where permitted or required by law.

14. Cookies and Similar Technologies

Our website and Services may use cookies, software development kits (SDKs), and similar technologies where applicable.

These technologies may support authentication, security, preferences, performance monitoring, and other disclosed functionality.

Where applicable law requires consent for particular technologies, we will provide appropriate notices and controls.

Users may also manage certain technologies through their browser or device settings.

Disabling some technologies may affect the functionality of the Services.

15. Third-Party Services and Links

Collab may contain links to third-party websites, applications, or services.

These third parties may independently collect and process personal information under their own privacy policies.

We encourage you to review the privacy practices of third-party services before sharing information with them.

This Privacy Policy does not govern independent processing activities carried out by third parties outside our responsibility.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, business operations, or legal requirements.

When we make material changes, we will provide appropriate notice through the Collab application, our official website, or other suitable channels where required by law.

The updated Privacy Policy will indicate its effective date or last updated date.

Where required, we will obtain additional consent before implementing processing activities that depend on such consent.

17. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact:

BEYOND PLATFORMS COMPANY LIMITED

Platform: Collab

Website: https://www.collabplatforms.com/

Email: collabberofficial@gmail.com

Telephone: +66 89 995 3655

Registered Address:
47/316 Kaitak Building, 5th Floor, Room No. K005005, Popular Road, Ban Mai Subdistrict, Pak Kret District, Nonthaburi 11120, Thailand.

Please specify whether your inquiry concerns account management, personal information, privacy rights, security, or another matter so that it can be directed appropriately.

If the Company has appointed a Data Protection Officer (DPO), their contact details will be provided where required by applicable law.

© 2026 BEYOND PLATFORMS COMPANY LIMITED. All rights reserved.